Support

IT Support | SERVER@WORK

Support Desk Team

Here to help 24 x 7 x 365

Server@Work knows that you are at your best when your technology is performing at its best. That is why we encourage our users to use our knowledge base and contact our technical support when they have an issue. All remote support contracts include unlimited remote support.

Adam and Lee helped solve my problem in a very timely manner! Kudos to you all at Server@Work! :) Keep up the excellence!
  ~ Kim S., Healthcare Clinic in Topeka, KS

Support Response Times

All support requests are responded to within minutes and are given a priority based upon the incident severity. Rest assured, your critical issues will be addressed with blazing speed.

Support Incident Priorities

CRITICAL
Major mission critical services are affecting a substantial number of end users with no workaround.
HIGH
Large number of end users have disrupted workflow but are able to use workaround to complete work OR a mission critical service only affecting a few users.
MEDIUM
Affects only a few end users but does not complete stop work as users can utilize a workaround or accomplish other tasks during repairs.
LOW
No major impact to users or affects end users only in a very minor way. Most common non-critical applications or issues with workaround.

Support Resolution Times

Every support request is a snowflake so we cannot guarantee incident resolution times. We can share that our average incident resolution time is 17 minutes.

Support Desk

Normal Business Hours

Monday - Friday: 7:30am - 5:00pm CST

On-Call Support

24 Hour Remote Support: 24 x 7 x 365

Support Options

Cloud Status
Support Portal
Remote Support
Support Email
337-313-2400 Option 2

IT Services

  • Business Phone System
  • Cloud Backup
  • Computer Support
  • Cyber Security
  • Data Encryption
  • Email Encryption
  • IT Audit
  • IT FINRA Compliance
  • IT HIPAA Compliance
  • IT Risk Assessment
  • IT SOX Compliance
  • Microsoft Office 365
  • Mobile Device Management
  • Network Cabling
  • Network Management
  • Printer & Copier Support
  • Remote Support Desk
  • Secure Risk Assessment
  • Server Support
  • Virtual Desktops
  • Virtual Servers
Support Statistics

98%

USER RATING

99.99%

SYSTEM UPTIME

92%

FIRST CALL RESOLUTION

100%

DEDICATION

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