Keep employees working with unlimited remote desktop support. Every managed services client gets unlimited remote desktop support from Server@Work. Our job is to help our clients, not figure out ways to charge them extra for the support they need.
Our support desk technicians undergo specialized training to learn the business and needs of every client we support which enables them to understand IT issues within the context of the jobs of our users.
Kody is an asset to our facility. Always gets the job done and is very helpful for us nurses who have no clue about IT issues. Always willing to go the extra mile.Rena F., High Hope Care Center of Sulphur
All Server@Work technicians are selected based upon their friendliness as well as their intelligence. We want every interaction our clients have with our support team to be brief; but enjoyable and professional.
Not all computer problems can be addressed remotely. When on-site computer service is needed, we dispatch a technician to your location to perform repairs. When available, we offer loaner equipment to keep critical system operating while we repair your equipment.
Server@Work also offers a mail-in repair service for non-critical remote computer equipment.
It is no coincidence that "Server" is in our name. Just as your business relies upon the up-time of your server, we focus on servers as well. Your server is the backbone of your business and it takes special care and attention to perform properly. At Server@Work we know how to get the most out of your server investments and how to monitor and manage it properly as well.
It takes a team to manage a client; but, a client needs a champion too. Server@Work is not only managing your technology but we are also aiding you to manage your business. To help your business maximize its IT investments, we assign a dedicated System Administrator who is primary for learning your business and supporting your entire environment as if it were their own.
Mistakes made during employee on-boarding can have long-term ramifications. During user setup, security rights and data access is granted to your employee and a misstep can expose confidential company and financial data.
Server@Work uses dedicated user account administrators to off-load the on-boarding process from your employees and perform user account administration for you. Our team will work with your HR personnel to create templates for on-boarding and off-boarding your employees and will enforce your rules and permissions.
The Internet isn't the only source of issues for your organization. Normal use and misuse of devices by internal users can cause network connectivity and bandwidth issues as well. Server@Work has a system of tools to monitor network traffic and we are able to deal with misuse and traffic issues to help keep your network running as securely and efficiently as possible.
Like your workstations, your firewalls and routers need to be monitored and updated against security threats. Server@Work network administrators monitor your Internet connection for downtime and will contact you and your Internet provider for corrective action during Internet interruptions. Our team also runs security updates and makes configuration changes as needed.
The advanced features of our Internet security allow organizations to block access from their network to specific websites or categories of websites such as streaming, social media, and data storage sites. This is in addition to the extra security that will automatically block access to hacker, malware, and other unwanted sites.
MDM allows you to monitor, manage, secure, and administer mobile devices such as iPhones and Android smart phones. From a central management console you can set password policies, manage wireless passwords, configure email accounts, and control application installations. If a phone is lost or stolen it can be remotely locked, tracked, and wiped if necessary.
In many businesses mobile devices are used more often than computers. Like desktops and laptops, mobile phones also represent a security risk to company data and a compliance risk to organizations. To mitigate risk and allow smart phones to be an asset to your company your devices should be managed and monitored.
With over 89% of the workforce taking advantage of "Bring Your Own Device" policies to access company data, organizations must take additional steps to secure their information and govern access from those personal devices just as they should from a personal computer or laptop. By implementing Mobile Device Management businesses are able to enforce standards and procedures on both company devices and personal endpoints with minimal setup and privacy intrusions.