Business IT Experts Blog

Dedicated Managed Service Providers Focus Only on IT Business Support


Delivering IT computer support to businesses is a full-time job but many IT companies do not devote their full attention to their business clients. Most IT support companies continue to provide technical support the same way they have for dozens of years by using the "Break/Fix" support model. But with the growing complexity of business technology, cloud services, and cyber security concerns, IT businesses are being forced to make a choice between residential "Break/Fix" support and the more specialized and technical business support.

Topics: Managed IT Business Support Computer Support Technology Management

Security Risk Analysis and Risk Management for Small Healthcare Providers

For years, your patients have needed to guard against paper cuts when going to your office as they scribbled their names on your official "Patient Privacy" forms. These documents state that you, the medical provider, will protect the patients personally identifiable information (PII) and will guard the information they share with you. And while you hear about the occasional breach from larger hospitals and insurance providers, you feel comfortable knowing you are a small target and the Internet doesn't really care about "Jane Smith's General Practice". But the facts are that over three million patients records were compromised in 2017 across the healthcare spectrum and small and independent practices were breached, hacked, and ransomed just like the larger healthcare organizations.

Topics: HIPAA Compliance Security Security Risk Assessment

Why Your Backups Should Be In the Cloud

Since the first computer, backups have been an essential part of protecting business data.  A business owners' worst nightmare was the clicking noise of a crashed hard drive or finding a corrupt disk.  These fears prompted businesses to invest in expensive tape drives and the management of backup tapes.  An "off-site backup" was putting a tape into someone's car and hoping they remembered to take it out of the vehicle before it baked in the glove compartment.  Backup retention was an office manager stacking those disks up in their home closet.  And while businesses hoped they would never need to recover from a disaster, their biggest inconvenience was the daily hassle of needing to restore an overwritten spreadsheet and having to wait a day for the office admin to bring the correct tape back to the office.

Topics: Cloud Disaster Recovery Business Continuity Business Support Cybersecurity Data Management

Your Business Imagined in the Cloud

94% of SMB was using the cloud for their business by the end of 2017.  So, whether you realize it or not, your business is already benefiting from the cloud. From using Capital One for your online banking to operating in QuickBooks Online for your accounting, the cloud offers your company a way to do business that saves you time and frees you from the hassle of maintaining more software locally. If your business is still running on a local server and local desktop computer applications in your office, then you can still gain efficiency and stabilize the cost of your IT by moving your local network into the cloud.

Topics: Disaster Recovery Business Continuity Security Virtual Desktop

Secure Your BYOD Program With Mobile Device Management

A 'Bring Your Own Device' Policy allows your business to take advantage of a variety of BYOD benefits by allowing your employees to use their own smartphones to access company resources. When employees use their own digital devices for work-related tasks, you save the cost of new equipment, maintenance, and device replacement. Employee familiarity can also reduce a new device learning curve and increase job satisfaction.  But to gain the most benefits from your BYOD policy, you must also enforce some security to ensure those personal devices do not compromise your business network.

Topics: Business Support Mobile Device BYOD Mobile Device Management

5 Ways to Protect Your Credit Card Payment Information from Hackers

eCommerce is a part of every business that accepts credit cards.  Credit card transactions, even local swipes, likely rely upon your Internet connection or are susceptible to hacking via IoT exploits.  Businesses that accept credit card payments typically require ongoing PCI Compliance auditing and should demonstrate an acceptable level of credit card security to protect themselves and their customer data.

Topics: Hacking Security Cybersecurity Data Management eCommerce

HIPAA Security for Small Offices

Staying compliant with HIPAA, the Health Insurance Portability and Accountability Act, is hard work for any healthcare office. This is even tougher for small healthcare providers because they have fewer resources to spend on healthcare compliance.

Despite the challenges, small healthcare offices must comply with HIPAA just like their bigger cousins or they may be subject to large fines. With some healthcare professionals needing to take the "do-it-yourself" approach to healthcare security, the results can be almost as bad as letting an IT professional take a "do-it-yourself" approach to medicine.

Topics: HIPAA Security Cybersecurity Data Management SRA Security Risk Assessment

What is Office 365 and How Can It Help Businesses?

One of the more popular tools among businesses these days is Office 365. Office 365 is a suite of programs developed by Microsoft which can help businesses communicate, store data, and work with documents. Many of us are familiar with the Microsoft Office programs of the past - Word, Powerpoint, Excel, etc - and Office 365 works in a similar fashion, but with more focus on collaboration and security. It integrates perfectly with these other Office programs, but provides businesses with more convenient methods to utilize them.

Topics: Office 365 Microsoft Business Support

How Your Business Can Avoiding Phishing Scams

Let's face it, in the past few years hackers have gotten bolder, more directed, and more numerous. While previously they were always a risk, nowadays it seems like getting hacked is nearly an inevitability.

Topics: Phishing Business Support Scam

The Top 3 Recent Cybersecurity Threats and How to Protect Your Business

Before computers ruled the world there were two major types of business security concerns: scammers who tried to get your liability insurance money and competitors looking for an edge.  These days, hackers will take a piece out of a company just because they noticed its existence.

Topics: Hacking Business Support Cybersecurity